Shipping Policy

When will you ship the item?

We‘ll ship the item as soon as possible and upload the tracking number within 7 business days, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 10-60 business days for you to receive the parcel. The delivery time vary in different countries. Pre-orders will be shipped out within the estimated date on the product pages.

Which shipping company will the parcel be shipped with? For most of the US and Europe orders, it will be ship by FedEx, DHL or Post service. For orders in Asia, it will be ship according to local circumstances.

Can you declare the parcel as a gift?

No, sorry the courier service does not accept this kind of declarations.

VAT or import tax included?

Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at hello@hiby.com, thank you.

Remote area shipping cost.

Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote:

http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html
(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.

Additional notice about shipping

This is the client’s responsibility to help for a successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client as soon as possible once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client as soon as possible once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

-After customer received the product, sorry we do not accept return or refund request if it is not related to product quality problem and the customer wants to return the product.

For additional questions, shoot us an email at hello@hiby.com.