Things You Can Do to Protect Your HiBy DAP

HiBy delivers unmatched audio performance for Hi-Fi enthusiasts around the world. Here are some of the things you can do to keep your HiBy DAP in good shape and longer-lasting.


1. Protect your DAP from as Many Accidental Drops as Possible

Do not place HiBy at a place with other sharp objects to avoid screen damages or scratches. To always safeguard your DAP, get our leather case to protect your HiBy DAP.


2. Prevent Unwanted Scratches

We recommend using accessories like screen protector to avoid any unwanted scratches.


3. Accidental Water Encounters

Should not expose the HiBy DAP to water. If it is accidentally dropped in water, please turn it off and air-dry the device. After, check if the device is working correctly after being air-dried. If it fails to reboot, please contact us.


4. Safe Device from Crashes

If the R6 unexpectedly crashes or even if the keys do not work, try the following methods:

Force to reboot:

1. Long press the Power key for 15 seconds to forced shutdown.
2. Press the Power key again to reboot.


Erase all data and factory reset:

1. Press the power key to shut down first.
2. First, hold down the volume+ key, and then press the Power key again to boot. Wait for the robot interface to appear.
3. In the robot interface, press and hold the Power key with the volume+ together. Go to the drop-down menu and select wipe data/factory Reset.

If the R3 does not charge via USB / does not work with OTG / does not show any system reaction, you can reset the hardware by long pressing the power button for 30 seconds (until the device is rebooted).


5. Avoid Device Expose to Extreme Weather

Avoid using the device in an environment where the temperature above boiling or below freezing between -4°F to 68°F (-20°C to 40℃). Do not expose it to direct sunlight or place the DAP on the radiator as it may shorten the battery life. It is not recommended to use the DAP while it is being charged as the device will heat up.


6.  Avoid Multiple Charges per Day

DAP consumes more power in balanced outputs, here are some tips for extending your battery life if necessary:

  • Turn on power-saving mode.
  • Lower the screen brightness.
  • Stay away from extreme temperatures between -4°F to 68°F (-20°C to 40℃).
  • Don’t consume the battery and charge the device very frequently.


7.Unresponsive Keys

Please contact the post-sale team for any repair inquiries.

You also can check out HiBy Wiki for the newest HiBy DAP updates, technical instructions, and even step-step guidance to get the complete HiBy experience. Hope you find this guide helpful in learning more about our HiBy DAP and how to optimize your DAP experience. You are always welcome to share your any comments and suggestions with us. Should you have any other problems, feel free to contact us at and we would be eager to help.